Refund policy
Order Cancellation Before Shipment
Customers may cancel their order and receive a full refund if the cancellation request is made before the order has been shipped.
2. Right of Return
30-Day Satisfaction Guarantee
If you receive your sunglasses and use them for up to 30 days but find that they are not suitable for you in terms of comfort or appearance, you may return them and receive a full refund of the product price, provided that:
• The sunglasses are returned with all original accessories.
• The sunglasses are free from breakage, damage, or scratches resulting from misuse.
• The customer is responsible only for the shipping costs.
3. Non-Returnable Items
Returns will not be accepted in the following cases:
- Products customized or made specifically for the customer
- Items that have been used or damaged after delivery
- Products that cannot be returned for health or hygiene reasons once opened
- Requests submitted after 7 days from delivery
(As outlined under Article 5 of the Saudi E-Commerce Law)
4. Defective or Incorrect Products
If a product arrives damaged or different from what was ordered, yaqineyewear will offer a replacement or full refund. In such cases, the store will cover shipping costs.
5. Shipping Fees
- If the return is due to an error by the store, shipping costs will be covered by the store.
- If the return is requested by the customer without product defect, shipping costs are the responsibility of the customer.
6. Refund Processing
Approved refunds will be issued through the original payment method within a period not exceeding 14 days from the date of approval, in accordance with the implementing regulations of the Saudi E-Commerce Law.
Legal Reference
- Saudi E-Commerce Law (Royal Decree No. M/126, 07/11/1440H)
- Ministry of Commerce – Kingdom of Saudi Arabia